Manufacturer of conveyor belt cleaning technologies, Martin Engineering (Martin), has introduced a factory-direct programme to deliver and install new replacement polyurethane blades that are accurately specified, custom fitted and mounted free of charge.
The company’s Mr. BladeTM UK programme will allow Martin to maintain an electronic record of operating conditions on all conveyors using its equipment. This data will be updated regularly, providing customer management with an operational assessment of vital components, including recommendations for avoiding costly failures and system downtime.
Furthermore, certified Martin service technicians will adjust, repair or replace the main frame and tensioner of any belt cleaner at no charge, for as long as a customer maintains a Mr. Blade service relationship.
“The idea behind the Mr. Blade programme is to deliver an unequaled level of service using highly efficient, regionalised systems,” explained Chris Schmelzer, Director of the Wear Components Business Group. “This first UK van will be targeting the Midlands, where there’s a high concentration of aggregate producers, cement plants and other users of belt cleaners.”
The Mr. Blade UK programme is based on a central warehouse approach, a home base from which the vans can be at virtually any customer within an hour or two. Cutting and milling of blades to suit any application will be handled at the warehouse location, with final adjustments and custom-fitting on-site. “Our technicians will still make frequent customer visits and perform Walk-the-BeltTM inspections to collect operational data,” Schmelzer continued. “They’ll provide scheduled reviews of belts, cleaners, tracking, chutes, dust control and other components to maximise productivity and reduce downtime. But now we’re also capturing very detailed info as to how the products are performing, which allows us to even better anticipate customer needs and maintain all belt cleaners in optimum condition.”
Schmelzer added: “Eliminating the need to stock replacement blades is a relief to most managers, and with this programme they can do that and still obtain fresh blades which deliver optimum performance. Shifting that responsibility to a trusted vendor through this kind of service relationship is one way that bulk handlers can continue to streamline their operations, while obtaining better cleaning efficiency and safety at the same time. Customers can be confident that the blade and assembly are being serviced properly, ensuring maximised benefit from belt cleaners.”
The vans have been designed as mobile business units, with technicians who are able to electronically enter and update data on each customer system right at the site. With a lifetime record of all belt cleaning equipment, customers will have access to details on the mounting assembly, tensioner and blade wear life, along with total annual cost information for budgeting purposes. Each vehicle will be equipped with the business tools and software to provide quotations on the spot, and all will have credit card transaction capabilities to deliver a convenient customer experience.
Read the article online at: https://www.worldfertilizer.com/product-news/31072017/martin-engineering-implements-conveyor-belt-cleaning-programme/